Frequently Asked Questions
What Criteria is Used for Watch Grading?
We categorize watch conditions into five distinct groups for accurate valuation. Unworn: Brand new, and in perfect condition, possibly with original protective plastic. Includes original box and documentation. Mint: Appears new with no visible wear except under close inspection. The band remains unworn. Works excellently. Excellent: Very attractive with minor wear. Watches with the original band will show little stretch. Very Good: Noticeable wear, but still appealing. Original bands might show moderate stretch. Fair: Obvious heavy wear with possible dings and scratches. The band is notably stretched.
What Payment Methods Does BH Luxury Accept?
BH Luxury only accepts wire transfers.
What's the Return Policy at BH Luxury?
At BH Luxury, customer satisfaction is paramount, thus we offer a 7-day return window.Read More
What Shipping Methods Are Available?
We ship all orders via FedEx with fully insured labels matching the purchase value. Tracking details are provided post-shipment.
How Does BH Luxury Handle International Orders?
International orders are welcome. Contact us for specific shipping rates.
How Secure is the BH Luxury Website?
Yes, our website is Level 1 PCI DSS compliant (Learn more here). We prioritize hosting your data securely, adhering to top security standards.
Does BH Luxury Offer Financing Options?
Currently, we do not provide financing plans.
How Will I Know My Payment is Processed?
Following payment processing, you will receive an email confirmation with all order details.
Can I Trust the Authenticity of BH Luxury Watches?
BH Luxury guarantees the authenticity of all products. Everything listed is 100% original. Read More
What Kind of Warranty Does BH Luxury Offer?
For complete customer satisfaction, we provide a 1-year extended warranty on all purchases.
What are the Bracelet Sizes Available?
Men's watches fit a 7.25” to 7.5” wrist, while women's are for a 6.25” to 6.5” wrist. Extra links are available upon request. We can also pre-size your watch before shipping.
Are Accessories Included with All Watches?
All watches are detailed with their respective accessories. Unless stated otherwise, our timepieces come complete with box, papers, and additional items.
Does BH Luxury Outsource Services?
Yes, to meet client needs, we source watches globally. Contact our team for specific model inquiries.
Is There a Supply of Watch Parts at BH Luxury?
Yes, sourcing original watch parts is part of our service.
Recommended Service Providers by BH Luxury?
We collaborate with numerous service providers domestically and internationally. Contact us for more details.
Is There a Physical Store for BH Luxury?
How Can I Sell My Watch to BH Luxury?
To sell your watch, visit our Sell Your Watch page and submit the form for a valuation.
How Will I Receive Payment for My Watch?
Upon receiving and inspecting your watch, payment will be wired within 1-2 business days.
Does BH Luxury Accept Trade-Ins?
We welcome trade-ins towards your new watch purchase.